Statuses

Simplified “status” values

Code Status
1 Message is being delivered
2 Message delivered
3 Message processing or delivering error

Extended “substatus” values

Code Status
11 Message sending has been started
12 Message is accepted for processing
23 Message delivered
24 Message delivered (seen)
28 Message delivered (overdue)
35 Message has not been delivered within TTL
36 Message delivery error

“hyber_status” values for Viber

Code Status
12033 Message sent to Viber
23033 Viber Message delivered
23043 Message delivered as Viber template
24013 Viber Message delivered (seen)
28013 Viber Message delivered (overdue)
28023 Message delivered as Viber template (overdue)
35015 Viber Message has not been delivered within TTL
36013 Viber internal error
36023 Viber invalid service ID
36033 Viber invalid data
36043 Viber blocked Message type
36053 Viber bad Message type
36063 Viber bad parameters
36073 Viber timeout
36083 The Viber ID is blocked by User
36093 The destination number is not registered as a Viber User
36103 Not Android or iOS device with a Viber version that supports Business Messages
36113 Viber unauthorized IP
36123 Viber Message already sent
36133 Viber not permitted
36143 Viber billing error
36153 Viber Message is blocked by blacklist
36163 Viber internal process error
36173 Viber wrong or missing label
36183 Viber invalid TTL value
36034 Invalid Viber “action” URL
36037 Viber “image” URL is too long
36038 Invalid Viber “image” URL
36039 Viber Message text is too long
36044 Viber Message text is empty
36045 Viber “caption” is too long
36046 Viber “caption” is empty
36047 Incorrect Viber set of options

“hyber_status” values for SMS

Code Status
36011 ENROUTE: SMS-Message sent
23011 DELIVRD: SMS-Message delivered
35015 EXPIRED: SMS-Message has not been delivered within TTL
36021 DELETED: SMS-Message deleted
36031 UNDELIV: SMS-Message cannot be delivered
12011 ACCEPTD: SMS-Message accepted
36041 UNKNOWN: SMS-Message status is unknown
36051 REJECTED: SMS-Message rejected

“hyber_status” values for WhatsApp

Code Status
12055 Message sent to WhatsApp
23055 WhatsApp Message delivered
24015 WhatsApp Message delivered (seen)
35015 Message has not been delivered within TTL
36075 WhatsApp Message not delivered
36085 WhatsApp Message submission error
36095 WhatsApp error
36105 Incorrect WhatsApp set of options
36115 WhatsApp Message text is too long
36125 WhatsApp Message text is empty
36135 WhatsApp “image” URL is too long
36145 Incorrect WhatsApp “image” URL
36155 WhatsApp “image” URL is empty
36165 WhatsApp “img_name” is too long
36175 Incorrect WhatsApp “img_name”
36185 WhatsApp “doc” URL is too long
36195 Incorrect WhatsApp “doc” URL
36205 WhatsApp “doc” URL is empty
36215 WhatsApp “doc_name” is too long
36225 Incorrect WhatsApp “doc_name”
36235 WhatsApp “video” URL is too long
36245 Incorrect WhatsApp “video” URL
36255 WhatsApp “video” URL is empty
36265 WhatsApp “video_name” is too long
36275 Incorrect WhatsApp “video_name”
36285 WhatsApp “audio” URL is too long
36295 Incorrect WhatsApp “audio” URL
36305 WhatsApp “audio” URL is empty
36315 WhatsApp group not found
36335 WhatsApp group is empty
36345 WhatsApp subaccount not found

“hyber_status” values for PUSH

Code Status
12022 Message sent to PUSH
23022 PUSH Message delivered
35015 Message has not been delivered within TTL
36132 The Sender field is not set
36142 Mobile application not installed
36152 Mobile application was not found in the database
36162 No User found for this mobile application
36172 Error sending to FCM
36182 There are no active devices for the specified number
36012 PUSH “image” URL is too long
36022 Incorrect Push “image” URL
36032 PUSH “title” is too long
36042 Incorrect PUSH “title”
36052 PUSH “title” is empty
36062 PUSH “caption” is too long
36072 PUSH “caption” is empty
36082 PUSH “action” URL is too long
36092 Incorrect PUSH “action” URL
36102 PUSH Message Text is too long
36112 PUSH Message Text is empty
36122 PUSH mobile application not found

“hyber_status” or “error_code” values

Code Status
12000 Message accepted
10305
36365
Viber service_id not found
10217
36014
One of the mandatory parameters is missing
10218
36015
Incorrect data format in one of the fields
10219
36016
Incorrect data field type in the Message
10220
36017
No permission to send this Message
10221
36018
This type of Message is not supported by the system
10222
36019
The connection is deactivated
10227
36056
The Message is blocked by the black and white list module
10229
36057
Quota is exhausted
10234
36058
The Message is blocked as spam
10240
36059
Recipient field not found
10241
36060
Recipient field is empty
10243
36024
Incorrect Recipient number format
10244
36025
Delayed delivery time in the past
10245
36026
Delayed delivery time is more than a day
10246
36027
Parameter extra_id more than 64 characters
10247
36028
Delivery channels not found
10248
36029
One of the delivery channels is prohibited
10249
36034
Incorrect Viber «action» URL
10250
36035
Viber expirity_text is too long
10251
36036
Viber expirity_text is empty
10252
36037
Viber “image” URL is too long
10253
36038
Incorrect Viber “image” URL
10254
36039
Viber Message text is too long
10255
36044
Viber Message text is empty
10256
36045
Viber “caption” is too long
10257
36046
Viber “caption” is empty
10258
36047
Incorrect Viber set of options
10259
36048
Invalid TTL value for one of the channels
10260
36049
SMS Message text is too long
10261
36054
SMS Message text is empty
10262
36055
The use of this alpha name is not allowed
10263
36012
PUSH “title” is too long
10264
36022
Incorrect PUSH “image” URL
10265
36032
PUSH “title” is too long
10266
36042
Incorrect PUSH “title”
10267
36052
PUSH “title” is empty
10268
36062
PUSH “caption” is too long
10269
36072
PUSH “caption” is empty
10270
36082
PUSH “action” URL is too long
10271
36092
Incorrect PUSH “action” URL
10272
36102
PUSH Message text is too long
10273
36112
PUSH Message text is empty
10274
36122
PUSH mobile application not found
10282
36105
Incorrect WhatsApp set of options
10283
36115
WhatsApp Message text is too long
10284
36125
WhatsApp Message text is empty
10284
36135
WhatsApp “image” URL is too long
10285
36145
Incorrect WhatsApp “image” URL
10286
36155
WhatsApp “image” URL is empty
10287
36165
WhatsApp “img_name” is too long
10288
36175
Incorrect WhatsApp “img_name”
10289
36185
WhatsApp “doc” URL is too long
10290
36195
Incorrect WhatsApp “doc” URL
10292
36205
WhatsApp “doc” URL is empty
10293
36215
WhatsApp “doc_name” is too long
10294
36225
Incorrect WhatsApp “doc_name”
10295
36235
WhatsApp “video” URL is too long
10296
36245
Incorrect WhatsApp “video” URL
10297
36255
WhatsApp “video” URL is empty
10298
36265
WhatsApp “video_name” is too long
10299
36275
Incorrect WhatsApp “video_name”
10300
36285
WhatsApp “audio” URL is too long
10301
36295
Incorrect WhatsApp “audio” URL
10302
36305
WhatsApp “audio” URL is empty
10303
36315
WhatsApp group not found
10304
36335
WhatsApp group is empty
10305
36345
WhatsApp subaccount not found
10307
36355
The Message was not sent due to quota exhaustion on the WhatsApp account
10308
36375
Incorrect WhatsApp “latitude”
10309
36385
Incorrect WhatsApp “longitude”
36065 Mobile network not found
36071 Maximum queue size exceeded
36020 Internal Message processing error

*All other statuses not listed in the last table are internal platform errors.